Q1: Are your items 100% Authentic?
A: We do not sell, accept, or otherwise deal with fakes or factory variants. buy with confidence as all shoes offered for sale are thoroughly inspected by our knowledgeable staff for condition and authenticity.

Q2: Where is your store located?
A: Click here for address and directions to our store.

Q3: How do I receive updates on new arrivals?
A: There are many ways to check up on new updates from us. Here are some options:
Be a fan on Facebook
Follow us on Instagram @Initial_KC
Simply join our Mailing List

Q4: What is the consignment fee?
A: The consignment fee is 90/10 for all items. Meaning consignors will recieve 90% of the final sale price. There is no fee to sell the item(s). We take only take a percentage after your item has been sold
90/10 for all items

Q5: Who sets the prices?
A: Consignors work with one of our staff members to set their desired sales prices for their own items. Prices will vary depending on rarity, condition, size availability, and on how quickly the seller wishes to sell.

Q6: What if I want certain prices for my item(s)?
A: We deal with the consignor directly in order to find a fair price for any item that is consigned with us. We make sure to give a price that is fair for our customers, as well as our consignors.

We recommend our consignor to set their item price at current market value. Prices for similar items may vary depending on the condition, size, rarity, and how fast do they want it to be sold.

Q7: What products can I consign?
A: New or slightly worn items. Only AUTHENTIC items will be accepted.

Q8: Where can I drop of my item(s)?
A: Our Initial physical location.

Q9: How long will it take for my item(s) to sell?
A: The length of time it takes for an item to sell varies. We do not guarantee a specific time frame for selling items.

Q10: When will I know when my item(s) is/are sold?
A: We will notify you via email and phone when your item is sold.

Q11: How will I get the money for my item(s) that have been sold?
A: We issue a check to you for pick up at our store or it can be mailed to you. There is a $5 surchage for checks mailed within the U.S..
You can also take store credit. If you want to purchase something in store or save it for later.

Q12: What if I want my item(s) back?
A: All consignors may withdraw their item(s) after 14 days of consignment.

Q13: Why are prices different for the same item(s) in different sizes?
A: We sell shoes on a consignment basis. Prices are set by our customers, hence the difference in prices

Q14: Why are some items described as “vintage”?
A: Some shoes will be described as “vintage”, may not be suitable for wear and may deteriorate with actual wear. We carefully inspect the condition of shoes, but we are not responsible for items after it is purchased. Shoes should be worn with discretion. Some examples will be:
Old Nike from the 90s having upper and midsole separation
Original Model Air Jordan midsole cracking
Pop Air bubble from Nike Air Maxes

Q15: What types of payment do you accept?
A: We accept most major credit/debit cards (Visa, Mastercard, Discover, and American Express), Crown Center Gift cards, Apple Pay, Samsung Pay and PayPal. We accept Cash for in-store pick up on items.

Q16: Will I have to pay sales tax?
A: All orders purchased or shipped within Kansas City will be subject to MO/KS sales tax

Q17: Can I get additional pictures of the item(s)?
A: We try to provide our sellers with the most detailed picture of items.

Q18: Do you accept trades?
A: We can give you in-store credit.

Q19: Why was my order canceled and refunded?
A: If your order was canceled and refunded, it usually means the item was out of stock.

Q20: Is it safe to shop with us?
A: Yes, It is very safe to shop with us. All payment information is transferred from your computer to our servers using a secure, encrypted protocol (https).

Q21: What is your return policy?
A: All sales are final. There are no refunds, no exchanges, due to most items are being sold on consignment.
Please contact us if you have any questions about sizing of a particular style of shoe, clothing, condition etc. before you make your purchase.

Q22: What shipping method do you use?
A: We ship items USPS and UPS.

Q23: How much do you charge for shipping?
A: Shipping varies depending on items.

Q24: What if there is a disagreement/argument with customer or consignor?

A: We have the right to refuse service. We reserve the right to change or modify any of the terms and conditions contained in the Terms or any policy or guideline of the Sites, at any time and in our sole discretion.